General Terms and Conditions

Terms of Sales

Thank you for your interest in our products! Below you will find the General Conditions of Sale applying to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain how they work. This part covers details like who you buy your items from ( section 1 ), how to place an order ( section 2 ), prices ( section 4 ), shipping and delivery ( section 6 ), legal withdrawal ( section 7 ) and guarantees ( section 9 ). We hope your shopping goes well!

General

These General Conditions of Sale (the “General Conditions of Sale”) apply when you (“Customer” or “you”) place an order with Maylie & Lou on maylie-lou.com, (the “Website”) .

By accepting these General Conditions of Sale, you confirm that you are over 18 years old or have obtained authorization from your legal representative. You also agree to respect these General Conditions of Sale. You also confirm that you have read the information regarding personal data and cookies and that you approve the use of this data in accordance with Maylie-Lou's privacy policy.

We sell products in different countries, so these Terms of Sale are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We respect these applicable laws, and nothing in these General Conditions of Sale should be perceived as a limitation of your rights, if the laws concerned offer you greater rights than those indicated in the conditions presented here.

Orders, etc.

When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been concluded. We recommend that you retain the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a history of non-payment of debts.

Until you receive this confirmation from us, you have the option to cancel your order. In this event, we will refund any payment made by you or your payment card or credit company.

We may cancel an order if the products ordered are out of stock. We will then refund any amount paid and inform you of the existence of equivalent products if they are available.

The products ordered remain our property until we have received full payment corresponding to their sale.

Customer information, etc.

You are responsible for the accuracy of the personal data you provide to us.

You are responsible for all purchases made using your login credentials. So make sure to keep your login credentials secret and prevent any unauthorized person from accessing them. Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.

Prices, fees, etc.

Prices shown on the Website apply to orders placed on the Website. All prices are expressed in the currency stated on the Website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the Website, prices do not include payment or shipping costs, which are shown separately. Also note that local fees (such as currency conversion fees, charge or credit card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. Country of Residence. These costs are your responsibility and will not be reimbursed by us.

Special offers

We may occasionally offer, for specific products, more favorable conditions than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the products concerned are out of stock, and can be canceled at any time. In the event of withdrawal, the General Conditions of Sale will apply again in their entirety.

Shipping and delivery

In-stock products are generally supplied within the time frame indicated on the website. The estimated delivery time for an order is indicated in the order confirmation. If there is a delay in delivery, we will notify you and continue to follow up on your order. You may cancel the order if delivery is delayed more than 30 days and you are not responsible for the delay.

Depending on the delivery method chosen, you may be asked to go to a specific delivery location to collect the order. You must arrive there within the deadlines indicated in the delivery notice. If you do not collect delivery on time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if delivery is not collected on time.

Right to retract

You can cancel your order by notifying us within 14 days of receipt of the ordered products. You must then inform us of your withdrawal by indicating your name, your physical address, your email address, your order number as well as a description of the products subject to withdrawal, for example by using the online form on website. You must also return the canceled products to us without delay at your expense, within 14 days following your notice of withdrawal. You are responsible for the condition of the products during their return. This is why we strongly recommend that you send them well packaged, in good condition and in their original box or packaging.

When you cancel, we will refund the price you paid for the canceled products, including the postage costs for standard delivery (the cheapest delivery method, meaning you will not be refunded for additional expenses incurred by choosing express or other delivery). We will nevertheless deduct from the amount to be reimbursed any depreciation in the value of the products, if this is due to the fact that you have handled them more than was necessary to determine their function or characteristics. Shipping costs are also only refunded if the returned products constitute an entire order, and not if you cancel only part of the order. We will pay the amount to be refunded as soon as possible, and within 14 days of the withdrawal notice. We will however delay payment until we receive the returned products or proof that they have been sent to us (delivery certificate). The refund will be made using the same payment method you used to pay for the canceled products, unless otherwise agreed.

Your right of withdrawal does not apply to contracts which:

• concern a service which has been fully carried out, if, by placing your order, you accepted from the start of the service that there would be no right of withdrawal after the service has been carried out
• concern goods or a service for which the price depends on market fluctuations which we cannot control and which may occur during the period between your receipt of the canceled products and your notice of withdrawal.
• relate to goods that have been manufactured to your specifications or are clearly personalized
• concern goods that can quickly deteriorate or expire
• concern goods whose seal has been broken and which cannot be returned due to health or hygiene risks, if the seal has been broken by you
• concern goods which, after delivery, by their nature, have been irreversibly mixed with other items
• relate to sealed audio or video recordings or sealed computer software, the seal of which has been broken by you
• relate to particular issues of a newspaper or magazine
• concern digital content supplied outside a tangible means, if you have explicitly accepted delivery in this way and accepted the absence of the possibility of withdrawal
• concern cultural and sporting events, or any other similar activity of leisure, food, catering, or any other similar service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be able to provide the service on a specific day or period.

Warranty and complaints

Some of our products may include warranties. Information regarding these guarantees is provided on the website or in these General Conditions of Sale. The order confirmation constitutes the warranty certificate. Our warranty only covers original manufacturing defects, and therefore does not cover defects appearing during or after changes to the function or appearance of the products, such as reconstruction, improvement or any other product configuration.

You have the possibility to make complaints regarding products considered defective under applicable consumer protection legislation for a period of 2 years (or any additional period provided for by applicable law) from receipt of the products. You must then notify us of your complaint by indicating your name, physical address, email address, order number and a description of the products that are the subject of the complaint, for example by using the online form at website. You must also make the complaint as soon as possible after discovering the defect. Any complaint made within two months of the discovery of the defect will always be considered to have been registered within the specified time frame.

In the event of defective products, we will reimburse you in accordance with applicable consumer protection legislation and will cover the cost of returning the products. We aim to provide these refunds within 30 days of receiving a complaint and identifying the need for a refund, but this time frame may be longer depending on the nature of the product. We also strive to comply with recommendations relating to defective products issued by national consumer protection authorities. The refund will be made using the same payment method that you used to pay for the order of the products concerned by the complaint, unless otherwise agreed.

Limitation of liability

To the extent that applicable law does not state otherwise, our liability is limited to direct damage and in no case to indirect damage, such as loss of income, etc.

Intellectual property rights

The Website and its contents are owned by us or our licensors and are protected by intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, site design, layout and information about products, services and other content must not be copied or used without our prior written permission.

Waiver

We reserve the possibility that our website may contain errors, for example errors in images or typographical errors, including errors in product descriptions or technical specifications, inaccurate pricing or incorrect information regarding product availability. a product in stock. We are entitled to correct any obvious errors and to amend or update the information published on the Website accordingly at any time.

Images on the Website are for illustrative purposes only and are not a guarantee of the exact number of products you may receive when placing an order, nor of the exact appearance, operation or origin of the products. products.

Changes to the General Conditions of Sale

We may modify these General Conditions of Sale at any time. We will then publish the amended General Conditions of Sale on our website, which will only take effect when you have accepted them (when placing a new order or when consulting the website).

Applicable law and disputes

In the event of a dispute, we endeavor to respect any decision taken by national consumer protection authorities.

Any dispute relating to the interpretation or application of these General Conditions of Sale will be governed and interpreted under the laws of the country or state where we carry out our activities and will be subject to the non-exclusive jurisdiction of the court of the place of incorporation of our company. “Non-exclusive jurisdiction” means that you have the ability to bring a claim against us in another country if permitted by applicable law.