General Terms and Conditions

General Terms and Conditions of Sale

Thank you for your interest in our products! Below you will find the General Terms and Conditions of Sale applicable to your purchase, which aim to clarify your rights. If you have any questions, please do not hesitate to contact us, and we will be happy to explain how they work. This section covers details such as the parties you purchase your items from (section 1), how to place an order (section 2), prices (section 4), shipping and delivery (section 6), the right of withdrawal (section 7), and warranties (section 9). We hope your purchases go well!

General

These General Terms and Conditions of Sale (the “General Terms and Conditions of Sale”) apply when you (“Customer” or “you”) place an order with Maylie & Lou on maylie-lou.com (the “Website”).

By accepting these General Terms and Conditions of Sale, you confirm that you are over 18 years old or have obtained permission from your legal guardian. You also agree to comply with these General Terms and Conditions of Sale. You also confirm that you have read the information regarding personal data and cookies and that you approve the use of this data in accordance with Maylie-Lou’s privacy policy.

We sell products in different countries, so these General Terms and Conditions of Sale are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We comply with these applicable laws, and no provision of these General Terms and Conditions of Sale shall be construed as limiting your rights if the relevant laws grant you greater rights than those set out in the terms presented here.

Orders, etc.

When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been formed. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example, if you provide incorrect personal data or have a history of failing to pay debts.

Until you receive this confirmation from us, you have the option to cancel your order. In such an event, we will refund any payment made by you or your company via payment card or credit card.

We may cancel an order if the ordered products are out of stock. We will then refund any amount paid and inform you of the availability of equivalent products if they are available.

The ordered products remain our property until we have received full payment for their sale.

Customer information, etc.

You are responsible for the accuracy of the personal data you provide to us.

You are responsible for all purchases made using your login credentials. Therefore, please keep your login credentials confidential and prevent unauthorized access by anyone. Do not hesitate to contact us if you suspect that an unauthorized person has obtained access to your login credentials.

Prices, fees, etc.

The prices shown on the Website apply to orders placed on the Website. All prices are expressed in the currency indicated on the Website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the Website, prices do not include payment or shipping fees, which are indicated separately. Please also note that local fees (such as currency conversion fees, payment card or credit card fees, sales taxes, customs duties, etc.) may apply, depending on the local regulations of your country of residence. These fees are your responsibility and will not be refunded by us.

Special offers

We may occasionally offer more favorable terms for specific products than those set out in the General Terms and Conditions of Sale, for example, regarding the right of withdrawal or free returns. These more favorable terms are valid only for a limited time, until the relevant products are out of stock, and may be canceled at any time. In the event of withdrawal, the General Terms and Conditions of Sale will again apply in full.

Shipping and delivery

Products in stock are generally provided within the timeframes indicated on the Website. The estimated delivery time for an order is indicated in the order confirmation. In the event of a delivery delay, we will inform you and continue to track your order. You may cancel the order if delivery is delayed by more than 30 days and you are not responsible for the delay.

Depending on the chosen delivery method, you may be required to go to a specific delivery location to collect the order. You must show up within the timeframes indicated in the delivery notice. If you do not collect the delivery on time, additional fees may apply, and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not collected on time.

Right of withdrawal

You can cancel your order by notifying us within 30 days of receiving the ordered products. You must then inform us of your withdrawal by providing your name, physical address, email address, order number, and a description of the products being withdrawn, for example by using the online form on the Website. You must also return the canceled products to us without delay at your expense, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. This is why we strongly recommend that you pack them securely, in good condition, and in their original box or packaging.

When you exercise your right of withdrawal, we will refund the price you paid for the canceled products, including shipping costs for standard delivery (the cheapest delivery method, meaning you will not be refunded for any additional costs incurred by choosing express or another delivery method). However, we will deduct from the refund amount any depreciation in the value of the products if this is due to you handling them more than necessary to determine their function or characteristics. Shipping costs are also only refunded if the returned products constitute a complete order, and not if you are only canceling part of the order. We will pay the refund amount as soon as possible, and within 14 days of the notice of withdrawal. However, we will delay payment until we receive the returned products or proof that they have been sent to us (proof of delivery). The refund will be made using the same payment method you used to pay for the canceled products, unless otherwise agreed.

Your right of withdrawal does not apply to contracts that:

concern a service that has been fully performed, if, when placing your order, you accepted from the outset of the performance of the service that there would be no right of withdrawal after the performance of the service
concern goods or a service for which the price depends on market fluctuations that we cannot control and which may occur during the period between your receipt of the canceled products and your notice of withdrawal.
concern goods that have been manufactured according to your specifications or are clearly personalized
concern goods that may deteriorate or expire quickly
concern goods whose seal has been broken and which cannot be returned due to health or hygiene risks, if the seal was broken by you
concern goods which, after delivery, by their nature, have been irreversibly mixed with other items
concern sealed audio or video recordings or sealed computer software, whose seal was broken by you
concern specific issues of a newspaper or magazine
concern digital content provided outside of a tangible medium, if you have explicitly accepted delivery in this manner and accepted the absence of a right of withdrawal
concern cultural and sporting events, or any other similar leisure, food, catering, or other similar service, as well as accommodation, the transport of goods, or the delivery of vehicles, where we would not be able to provide the service on a specific day or period.

Warranty and claims

Some of our products may include warranties. Information regarding these warranties is provided on the Website or in these General Terms and Conditions of Sale. The order confirmation constitutes the warranty certificate. Our warranty only covers original manufacturing defects, and therefore does not cover defects that appear during or after modifications are made to the function or appearance of the products, such as reconstruction, enhancement, or any other configuration of the products.

You have the option to make claims regarding products considered defective under applicable consumer protection legislation for a period of 2 years (or any additional period provided by applicable law) from the receipt of the products. You must then inform us of your claim by providing your name, physical address, email address, order number, and a description of the products being claimed, for example by using the online form on the Website. You must also make the claim as soon as possible after discovering the defect. Any claim made within two months of discovering the defect will always be considered as registered within the required timeframe.

In the event of defective products, we will refund you in accordance with applicable consumer protection legislation and cover the cost of returning the products. We strive to process these refunds within 30 days of receiving a claim and identifying the need to issue a refund, but this timeframe may be longer depending on the nature of the product. We also strive to comply with recommendations regarding defective products issued by national consumer protection authorities. The refund will be made using the same payment method you used to pay for the order of the products covered by the claim, unless otherwise agreed.

Limitation of liability

Unless the applicable law states otherwise, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.

Intellectual property rights

The Website and its content belong to us or our licensors and are protected by intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, the design of the site, its layout, and information about products, services, and other content must not be copied or used without our prior written permission.

Disclaimer

We reserve the possibility that our Website may contain errors, for example, errors regarding images or typographical errors, particularly errors in product descriptions or technical specifications, inaccurate prices, or incorrect information regarding the availability of a product in stock. We are authorized to correct any obvious error and to modify or update the information published on the Website accordingly at any time.

The images on the Website are intended solely for illustrative purposes and do not constitute a guarantee of the exact number of products you may receive when placing an order, nor of the exact appearance, function, or origin of the products.

Amendments to the General Terms and Conditions of Sale

We may amend these General Terms and Conditions of Sale at any time. We will then publish the amended General Terms and Conditions of Sale on our Website, which will only take effect once you have accepted them (upon placing a new order or viewing the Website).

Applicable law and disputes

In the event of a dispute, we strive to comply with any decision made by national consumer protection authorities.

Any dispute relating to the interpretation or application of these General Terms and Conditions of Sale will be governed and interpreted in accordance with the laws of the country or state where we conduct our business and will be subject to the non-exclusive jurisdiction of the court of the place where our company is incorporated. “Non-exclusive jurisdiction” means that you have the option to bring a claim against us in another country if the applicable law allows.